SHIPPING
Shipping Information
At theego2store, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below to understand how we handle order processing, shipping, and delivery.
Processing Time:
- Orders are processed within 2-4 business days (excluding weekends and holidays).
- Once your order is processed, you will receive a confirmation email with your tracking information.
Shipping Rates & Delivery Times:
- Shipping fees will be calculated at checkout based on your location and selected shipping method.
- Estimated delivery times range from 5-14 business days, depending on your location.
Possible Delays:
While we strive to meet all delivery timelines, shipping delays may occur due to factors beyond our control, such as carrier delays, weather conditions, or customs processing for international orders.
If your order has not arrived within the estimated delivery window, we invite you to reach out to us at theego2store@gmail.com. We will be happy to assist you in tracking your package and ensuring that it reaches you as soon as possible.
Lost or Stolen Packages:
Once a package is handed over to the carrier, theego2store is not liable for lost, stolen, or misdirected packages. However, if you believe your package has been lost, please contact us, and we will work with the shipping carrier to investigate the issue.
International Shipping:
We currently ship to select countries. International shipping times vary depending on the destination, and customers are responsible for any customs duties, taxes, or import fees.
Contact Us:
If you have any questions regarding your order or are experiencing longer shipping times than expected, please don’t hesitate to contact us at theego2store@gmail.com.
We’re here to help resolve any issues you may encounter.